There are several ways to reach the Netherite team. Pick the one that fits your problem.
Which route to use#
| You need | Use |
|---|---|
| Private help with your account, a purchase, a bug or a missing item | A support ticket (Support Tickets) |
| To report a cheater, scammer or griefer | A support ticket (Reporting Players) |
| To report abusive chat | /chatreport in game (Reporting Players) |
| To contest a ban, mute or blacklist | An appeal (Punishment Appeals) |
| A quick question or a chat with the community | The Discord server |
| To suggest a change or vote on ideas | The Suggestions page on the website |
| To join the team | The Staff applications page on the website |
| To read the rules and guides | The Guides and rules pages on the website (Server Rules) |
Discord#
The official Discord server is at discord.gg/netherite. In game, /discord prints the invite link in chat. It works in the hub and in every gamemode. The server is where announcements, events and changelog posts appear, and where the community answers general questions.
Link your Minecraft account to get Discord roles that match your ranks (Linking Your Discord Account).
Tickets#
Tickets are private and are the best route for anything that involves your account or other players' behaviour. Open them from the Tickets page on the website. See Support Tickets for the steps and limits.
Appeals#
Punishment appeals have their own page on the website so staff can review them with your evidence. See Punishment Appeals.
Suggestions#
The website's Suggestions page lets signed-in players suggest changes and vote on other players' ideas.
Staff applications#
The Staff applications page on the website shows whether applications are open, lists the requirements you must meet and lets you apply while signed in. If applications are closed, the page says so.
Rules and guides#
/rules prints where to find the rules. The Guides and rules page on the website lists staff-maintained articles. See Server Rules.
Good habits when contacting staff#
- Use one route per problem. A ticket and a Discord message about the same issue slow both down.
- Give exact names, the gamemode, the time and any evidence.
- Never share your password or website login code with anyone, staff included.
- Be patient. Staff reply when they can, and a ticket set to "Waiting for you" needs your reply to stay open.