Category: Support

12 pages in the General wiki.

Support and HelpWhere to get help on Netherite, with a guide to tickets, reports, punishments, appeals and contacting staff.
Support Tickets on the WebsiteOpen, track and reply to support tickets from the Support tickets page, with category forms, evidence uploads, statuses, auto-close timers, reopen requests, ratings and the limits that apply.
Punishment Appeals on the WebsiteAppeal an active ban, mute or blacklist from the Punishment appeals page, with the reason and evidence rules, appeal statuses, staff information requests, cooldowns and what an accepted appeal does.
PunishmentsWhat warnings, mutes, kicks, bans and blacklists mean on Netherite, how long they last, how repeat offences escalate and what to do if you are punished.
Punishment AppealsHow to appeal an active ban, mute or blacklist on the website, what to include, the limits and cooldowns that apply and what each appeal status means.
Punishment History PageEvery profile links to a public punishment history listing warnings, kicks, mutes, bans and blacklists with reason, date, duration and pardon details.
Staff Applications on the WebsiteApply for the staff team: requirements, the Discord link you need, the form, review statuses, staff messages, withdrawing, cooldowns and community feedback on other applications.
Support TicketsHow to open and follow a support ticket on the website to get help or report a player, what each ticket status means and the limits that apply.
Known IssuesThe Known Issues page lists the bugs the team is tracking with status, follower count and update history, and lets signed-in players follow an issue to be told about fixes.
Reporting PlayersHow to report a player for chat abuse with the in-game report menu, or for cheating, scams and other rule breaks with a website ticket.
Contacting StaffEvery way to reach the Netherite team, from website tickets and the Discord server to appeals, suggestions and staff applications.
Server RulesWhere the official Netherite rules are published, a short summary of what is not allowed, and how rule breaks are handled.