Support on Netherite is handled mostly through the website and the Discord server. This page helps you pick the right route and links to the detailed guides.
What do you need?#
| Problem | Where to go |
|---|---|
| Cannot connect to the server | Connection Troubleshooting |
| Custom items or menus look wrong | Server Resource Pack |
| Cannot sign in to the website, or Discord will not link | Signing In to the Website, Linking Your Discord Account |
| A server is restarting or you are stuck in a lobby | Mode Lobbies |
| Got a captcha | Captcha |
| Account, purchase or bug problem | Support Tickets |
| Someone is cheating, scamming or griefing | Reporting Players |
| Someone is spamming or abusing chat | /chatreport (Reporting Players) |
| You were warned, muted or banned and want to understand it | Punishments |
| You think a punishment is wrong | Punishment Appeals |
| General questions and community help | Discord (Contacting Staff) |
| Questions about the rules | Server Rules |
| Quick answers | Network FAQ |
The support routes#
- Tickets are private conversations with staff on the website. See Support Tickets.
- Reports are for reporting other players: chat reports in game, everything else through tickets. See Reporting Players.
- Punishments explains warnings, mutes, kicks, bans and blacklists and how long they last. See Punishments.
- Appeals is the website flow for contesting a ban, mute or blacklist. See Punishment Appeals.
- Contacting staff lists Discord, suggestions and staff applications. See Contacting Staff.
Before you ask#
Check the guides in this wiki and the Network FAQ. Many problems, such as being sent to a lobby after a restart or seeing an outdated-client message, have a short fix. If you still need help, include your gamemode, your Minecraft edition (Java or Bedrock), your game name and what you saw on screen.