A punishment appeal is a request for staff to review a ban, mute or blacklist you believe was a mistake or should now end. You submit it on the website, staff review it, and you see the decision on the same page. The rules for what is punishable are in Server Rules and Punishments; the general appeal process is in Punishment Appeals.
Open Support > Appeals, titled Punishment appeals ("Request a punishment review."). You must be signed in (Signing In to the Website); a signed-out visitor sees a Sign in required panel.
What can be appealed#
Only active bans, mutes and blacklists can be appealed. Warnings and kicks cannot, and neither can punishments that have already ended or were pardoned. For punishments that apply only on Discord, only bans and mutes can be appealed. The Active punishments section lists the punishments you can appeal, each with its type, its full length (such as 7d or Permanent), the reason and an Active badge. Discord-only punishments are tagged Discord and punishments on both platforms Discord + Minecraft. If nothing qualifies the page says "No active appealable punishments. There is nothing appealable on this account."
Submit an appeal#
- On the punishment you want to appeal, click Submit appeal. If you already have an open appeal on another punishment the button says Another appeal pending and is unavailable.
- In Submit appeal explain why the punishment should be removed. The box says "Explain why this punishment should be removed". The reason must be 20 to 2,000 characters.
- Under Evidence files (optional) add screenshots, clips or logs. Under Evidence links (optional) add links from approved sites.
- Click Submit. The site says "Appeal submitted".
Evidence rules#
| Rule | Value |
|---|---|
| Files | Up to 5 per appeal (counting files added later in responses), 25 MB each |
| File types | Images (PNG, JPEG, WebP, GIF), videos (MP4, WebM) and plain text. PDF files are not accepted for appeals |
| Links | Up to 5 per submission, secure (HTTPS) links only, up to 300 characters, only from approved sites: YouTube, Imgur, Streamable, Medal, Gyazo and Discord's media servers |
| Uploads | 20 per hour |
If a link is not from an approved site the site says "One of the evidence links is not from an approved site." Re-upload a file if you see "One of the attachments could not be found. Re-upload it and try again." Upload errors include "This file type is not allowed.", "You are uploading too quickly. Try again later." and "Upload limit reached. Try again later."
Submit errors#
| Message | Meaning |
|---|---|
| That punishment could not be found | The punishment no longer exists |
| Only active bans, mutes, and blacklists can be appealed | The punishment is not appealable: wrong type, already ended or pardoned, or not on your account |
| You already have a pending appeal. Edit that appeal before submitting another | Only one appeal can be open at any time |
| You can submit another appeal in ... | A cooldown is running (below) |
| Appeal reason is invalid | Fewer than 20 or more than 2,000 characters |
Your appeals#
Below the punishments, Your appeals lists your recent submissions and staff responses ("No appeals submitted yet." until you send one). Staff names are not shown. Each appeal has a status:
| Status | Meaning | What you can do |
|---|---|---|
| PENDING | Waiting for staff | Edit appeal to change the reason, or Close appeal |
| AWAITING YOUR RESPONSE | Staff asked for more information | Respond with 10 to 1,000 characters plus optional evidence and click Submit response; the appeal returns to PENDING. You can also edit or close it |
| ACCEPTED | Staff accepted it | Nothing; the punishment is lifted if it was still active |
| REJECTED | Staff declined it | Wait out the cooldown to try the same punishment again |
| WITHDRAWN | You closed it | Nothing; the appeal shows when it was closed |
Information requests from staff appear as "Staff requested information" and your answers as "Your response". The staff decision message appears under Staff response. While the page is open it tells you when something changes: "Your appeal was accepted.", "Your appeal was rejected." or "Staff requested additional information on your appeal." You also get an Account notification when staff ask for information, accept or reject your appeal, or when you close it (Website Notifications).
What an accepted appeal does#
When staff accept an appeal the punishment is pardoned straight away if it is still active. It then shows as Pardoned with the pardon reason "Appeal Accepted" in the punishment history on your profile (Punishment History Page), which lists game punishments only; the original entry is not erased. If the punishment had already ended, the appeal is accepted without any change to it.
Editing and closing an appeal#
Edit appeal changes the reason of an open appeal (20 to 2,000 characters, Save, "Appeal updated"). Close appeal ends your current appeal ("Appeal closed"). The site warns: "Edit it instead if you only need to change the reason. Submitting another appeal after closing may be delayed."
Cooldowns#
| After | You must wait before the next appeal |
|---|---|
| An appeal was accepted | 7 days, for any punishment |
| An appeal was rejected | 7 days, for that same punishment |
| You closed an appeal | 1 hour, for any punishment |
Cooldowns count from the moment of the decision or the close. The site shows the remaining time when you try too early. Only one appeal can be open at once, whatever the punishment.
Tips#
- Be specific: what happened, why the punishment was wrong or why it should end, and what evidence you can show.
- Answer information requests quickly; the appeal stays on hold until you do.
- Appeals are separate from support tickets. Use Support Tickets on the Website for anything that is not a punishment review.
See also#
- Punishment Appeals for the general appeal policy.
- Punishment History Page for how punishments show on profiles.