This page lists the messages players see when they cannot join Netherite or get disconnected, and what to do about each.
Messages when you try to join#
| Message | Meaning | What to do |
|---|---|---|
| Your client is outdated. We only support 1.21.4+ | You are on a Java version older than 1.21.4. | Update Minecraft Java Edition, or select a newer version in your launcher. |
| Your account is already connected to the network. or You are already on the network! | A session with your name is still active, for example from a crash or a second device. The new login is refused so the old one is not dropped. | Close the other session. If you crashed, wait a minute and try again. |
| Your previous connection is still being processed, please wait a moment. | The network has not finished closing your last session yet. | Wait a few seconds and reconnect. |
| There are no servers you can be connected to. | No hub is available right now. | Wait a few minutes and try again. Check Discord for announcements. |
| A banned or blacklisted screen | You are punished. | See Punishments and Punishment Appeals. |
In the server list, an unsupported client shows its version followed by "is not supported" instead of the normal description.
Messages after you join#
| Message or event | Meaning | What to do |
|---|---|---|
| Teleporting... | A server switch started. | Wait a moment. |
| You are already switching servers. | A previous switch request is still running. | Wait for it to finish. |
| Server not found. It is likely rebooting. | The mode you chose is restarting. | Try again in a few minutes. |
| The server is rebooting / You will be moved shortly | You are in a mode lobby during a restart. | Wait. You are sent back automatically. |
| You land in the hub after being disconnected from a mode | The mode you were on stopped, and the network moved you to a hub instead of disconnecting you. | Pick the mode again from the Server Selector. |
| Synchronization failure! Please join again! | Your session got out of sync with the network and you were disconnected. | Reconnect. |
Bedrock and console#
- Use port
19132with the addressconnect.netherite.gg. A wrong or missing port is the most common cause of "unable to connect to world". See Joining on Bedrock Edition. - On Xbox or PlayStation the phone app must stay open and on the same Wi-Fi as the console (Joining from Xbox or PlayStation).
- Bedrock names start with a dot. If you are looking for yourself in a player list or ticket, use
.YourGamertag.
Resource pack problems#
Custom items looking like vanilla items, or a menu that looks wrong, usually means the pack was declined. See Server Resource Pack.
Still stuck#
- Restart the game and reconnect.
- Try the main address
connect.netherite.gginstead of a mode address. - Check the status of the network on the website's uptime page.
- Open a ticket (Support Tickets) or ask on Discord (Contacting Staff). Include the exact message you saw, your edition (Java or Bedrock) and your Minecraft version.