Edit your own ticket messages

You can now edit your own messages on an open ticket, and edited messages show an "Edited" label.

October 22, 20261 min read4 views

Key changes

You can now edit your own messages on a ticket while it is open, so a typo or a missing detail no longer needs a second reply.
Edited messages show an "Edited" label, so everyone on the ticket knows the text changed.
Staff replies can be edited too and carry the same label.
When staff remove a message, you see a short placeholder in its place and its attachments are hidden.

Edits count toward the same hourly limit as replies.